Leaders: If you want to improve your team’s performance–become a better customer

If you lead a team or organization, you’re a Customer. And if you want to dramatically improve your team’s performance, you need to become a better Customer. Knowing more, having a more compelling vision, or being more charismatic are all great leadership attributes, but they’re not enough to transform and sustain your team’s performance. Sustained […]

Execution is about Promises

I was working recently with a leadership team in a tech company that is the dominant player in its market and is facing some major challenges in 2024. The team recognizes it needs to really up its game—particularly its execution. I told the team that execution is all about promises. Personal promises with clear outcomes […]

Want Your Team to Execute Better? Get Personal. 

In my recent article for 𝐓𝐡𝐞 𝐔𝐧𝐬𝐩𝐨𝐤𝐞𝐧 𝐑𝐮𝐥𝐞𝐬 𝐨𝐟 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, I talk about why promises are so central to execution. The reason is because they’re personal. Promises are personal commitments made by one human being to another. This may sound soft, but without someone’s personal commitment to make something happen, the odds that it will […]

Want Your Team to Execute Better? Get Personal

An article in Unspoken Rules of Leadership, October 20, 2023 by Grayson James In this article, Grayson goes into detail about how good organizational execution is never simply a rational or analytical endeavor but is always driven by personal commitment–one human being making a promise to another. Recognizing this, and understanding how to make and […]

Good ideas and “We really shoulds” won’t get you very far

You’re in your weekly leadership team meeting discussing how to close the yawing gap between your quarterly sales target and current forecasts. The team is engaged, and folks are putting out some solid ideas for closing the gap. Around the room, folks are nodding their heads in support, offering encouraging comments like “Great idea, we […]

In organizations, promises are at the heart of performance.

Regardless of your title, position, or pay grade, you are paid to design, make and manage valuable promises. The way you and your colleagues handle promises determines how well the organization performs and how well it satisfies its customers. The bigger and more valuable the promises we can make (and keep), the more value we […]