Fast Company Article by Grayson James – October 20, 2023

3 Essential Types of Conversations Managers Should HaveWith Their People In this article in Fast Company, I describe each of these types of conversations and share some common pitfalls to watch for in each. Good leaders don’t just know about these conversations. They know how to design and manage each conversation, and they’re agile enough […]

In organizations, promises are at the heart of performance.

Regardless of your title, position, or pay grade, you are paid to design, make and manage valuable promises. The way you and your colleagues handle promises determines how well the organization performs and how well it satisfies its customers. The bigger and more valuable the promises we can make (and keep), the more value we […]