Leaders: If you want to improve your team’s performance–become a better customer

If you lead a team or organization, you’re a Customer. And if you want to dramatically improve your team’s performance, you need to become a better Customer. Knowing more, having a more compelling vision, or being more charismatic are all great leadership attributes, but they’re not enough to transform and sustain your team’s performance. Sustained […]

We collaborate with our bodies

Think about the last time you were having a tough leadership conversation and realized that you were holding your breath. Or clenching your jaw. Or felt your heart pounding in your chest. Maybe you noticed all three of these natural bodily reactions happening at once. That, of course, was your nervous system priming you for […]

Fast Company Article by Grayson James – October 20, 2023

3 Essential Types of Conversations Managers Should HaveWith Their People In this article in Fast Company, I describe each of these types of conversations and share some common pitfalls to watch for in each. Good leaders don’t just know about these conversations. They know how to design and manage each conversation, and they’re agile enough […]

Grayson James Consultants is now Full Contact Institute!

I’m excited to announce that we’re changing our business name from Grayson James Consultants, LLC, to 𝐅𝐮𝐥𝐥 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞, 𝐋𝐋𝐂. Our focus on transforming collaborative leadership performance for executives and their teams is stronger than ever, as is our capacity to deliver. We welcome three new team members who bring their world-class leadership development, coaching […]