Want Your Team to Execute Better? Get Personal. 

In my recent article for 𝐓𝐡𝐞 𝐔𝐧𝐬𝐩𝐨𝐤𝐞𝐧 𝐑𝐮𝐥𝐞𝐬 𝐨𝐟 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, I talk about why promises are so central to execution. The reason is because they’re personal. Promises are personal commitments made by one human being to another. This may sound soft, but without someone’s personal commitment to make something happen, the odds that it will […]

Fast Company Article by Grayson James – October 20, 2023

3 Essential Types of Conversations Managers Should HaveWith Their People In this article in Fast Company, I describe each of these types of conversations and share some common pitfalls to watch for in each. Good leaders don’t just know about these conversations. They know how to design and manage each conversation, and they’re agile enough […]

Collaboration isn’t just about getting along—it’s about performance.

Collaboration is about much more than simply getting along with your colleagues. It’s about creating value and performing well together. In the podcast “Connect, Collaborate, Champion!” published by New American Colleges and Universities (NACU), we explore what collaboration is really about–and how to actually do it better. In increasingly diverse workplaces, how do we collaborate […]

Good ideas and “We really shoulds” won’t get you very far

You’re in your weekly leadership team meeting discussing how to close the yawing gap between your quarterly sales target and current forecasts. The team is engaged, and folks are putting out some solid ideas for closing the gap. Around the room, folks are nodding their heads in support, offering encouraging comments like “Great idea, we […]

In organizations, promises are at the heart of performance.

Regardless of your title, position, or pay grade, you are paid to design, make and manage valuable promises. The way you and your colleagues handle promises determines how well the organization performs and how well it satisfies its customers. The bigger and more valuable the promises we can make (and keep), the more value we […]

Full Contact Performance: The Internal Art of Organizational Collaboration is now available in e-book format

It’s called 𝐅𝐮𝐥𝐥 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, and it’s about my approach to helping leaders transform their organization’s collaborative performance. Dr. Marshall Goldsmith has written the Foreword, and the book has already received some incredible early endorsements. I wrote the book in response to clients’ questions over the years asking me if there was a book about […]

It’s just a matter of time for your company…

Five Ways Leaders Invite Avoidable Crisis and Five Ways Leaders Can Help Prevent Them (and Respond Effectively When They Do Occur) Read my recent article in World Financial Review No organization is immune to crisis, and crisis can come in any size or shape. Some strike out of the blue with no warning, but most […]

How collaborative is your leadership? Read this article in Training Industry, Inc.

  On a continuum from “more authoritarian” to “more collaborative” leadership, how would you describe your own daily leadership orientation? How about when you’re feeling anxious, frustrated or impatient with how things are going? Under pressure, even leaders who are normally very collaborative often default towards the authoritarian side of things, even though they don’t […]

I remember my first time: It was about 30 years ago…

… and I was facilitating a strategic planning process with the leaders of a struggling insurance company. It’s when I explicitly went “meta” in a meeting (long before Facebook went Meta). We were evaluating a potential future scenario for the company when Chuck, the CFO, began blasting the exercise, his colleagues, and of course, the […]