Leaders: If you want to improve your team’s performance–become a better customer

If you lead a team or organization, you’re a Customer. And if you want to dramatically improve your team’s performance, you need to become a better Customer. Knowing more, having a more compelling vision, or being more charismatic are all great leadership attributes, but they’re not enough to transform and sustain your team’s performance. Sustained […]

Execution is about Promises

I was working recently with a leadership team in a tech company that is the dominant player in its market and is facing some major challenges in 2024. The team recognizes it needs to really up its game—particularly its execution. I told the team that execution is all about promises. Personal promises with clear outcomes […]

Stop trying to change your colleagues. (It doesn’t work.)

    A central tenet in my work with leaders and their teams is that we, ourselves, are where the real action is whenever we’re working with other people. This applies regardless of our role or seniority in the organization. When folks hear this, I get many different responses, including: “Wait, isn’t that kind of […]