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Leaders: If you want to improve your team’s performance–become a better customer

If you lead a team or organization, you’re a Customer. And if you want to dramatically improve your team’s performance, you need to become a better Customer. Knowing more, having a more compelling vision, or being more charismatic are all great leadership attributes, but they’re not enough to transform and sustain your team’s performance. Sustained […]

Want Your Team to Execute Better? Get Personal

An article in Unspoken Rules of Leadership, October 20, 2023 by Grayson James In this article, Grayson goes into detail about how good organizational execution is never simply a rational or analytical endeavor, but is always driven by personal commitment–one human being making a promise to another. Recognizing this, and understanding how to make and […]

Execution is about Promises

I was working recently with a leadership team in a tech company that is the dominant player in its market and is facing some major challenges in 2024. The team recognizes it needs to really up its game—particularly its execution. I told the team that execution is all about promises. Personal promises with clear outcomes […]