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Leaders: If you want to improve your team’s performance–become a better customer

If you lead a team or organization, you’re a Customer. And if you want to dramatically improve your team’s performance, you need to become a better Customer. Knowing more, having a more compelling vision, or being more charismatic are all great leadership attributes, but they’re not enough to transform and sustain your team’s performance. Sustained […]

Fast Company Article by Grayson James – October 20, 2023

3 Essential Types of Conversations Managers Should HaveWith Their People There are three types of conversations that every leader must master. These conversations aren’t just an exchange of words—they engage people’s imagination, commitment, energy, and intention. In this article in Fast Company, I describe each of these types of conversations and share some common pitfalls […]

Want Your Team to Execute Better? Get Personal. 

In my recent article for 𝐓𝐡𝐞 𝐔𝐧𝐬𝐩𝐨𝐤𝐞𝐧 𝐑𝐮𝐥𝐞𝐬 𝐨𝐟 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, I talk about why promises are so central to execution. The reason is because they’re personal. Promises are personal commitments made by one human being to another. This may sound soft, but without someone’s personal commitment to make something happen, the odds that it will […]

Authority Article – Leading in Turbulent Times

Although it’s a cliché to say that today’s business landscape is marked by uncertainty and turbulence, it’s helpful to remember that leaders everywhere are facing similar leadership challenges. And these challenges call for strategies—and ways of being—that are both resilient and adaptive. In a recent interview with Yitzi Weiner at Authority Magazine as part of […]

It’s just a matter of time for your company…

Five Ways Leaders Invite Avoidable Crisis and Five Ways Leaders Can Help Prevent Them (and Respond Effectively When They Do Occur) Read my recent article in World Financial Review No organization is immune to crisis, and crisis can come in any size or shape. Some strike out of the blue with no warning, but most […]

How collaborative is your leadership? Read this article in Training Industry, Inc.

On a continuum from “more authoritarian” to “more collaborative” leadership, how would you describe your own daily leadership orientation? How about when you’re feeling anxious, frustrated or impatient with how things are going? Under pressure, even leaders who are normally very collaborative often default towards the authoritarian side of things, even though they don’t necessarily […]

How collaborative is your leadership team?

Put a group of smart, creative and committed leaders together and you don’t automatically get a high performing, collaborative leadership team. You’ll often get something that looks more like a polite cage fight, with each player jockeying for position, working hard to avoid losing and maximize winning (winning = more authority, recognition, control, territory, headcount, […]

CollabTalk Podcast

Navigating the complexities of effective collaboration is a perennial challenge for everyone, not just executives. Yet, it’s a challenge that can be met, as I discussed in a conversation with Christian Buckley on his CollabTalk podcast. This episode is filled with insights that have the potential to dramatically transform your approach to leading and interacting […]

Why I wrote FCP

You’re in the conference room with your executive team wrestling with a perplexing and costly problem. Despite the deep experience around the table, it feels more like a tug-of-war than a productive conversation. If this sounds familiar, you’re not alone. It was meetings like this with my own leadership team years ago that led to […]