Want Your Team to Execute Better? Get Personal. 

In my recent article for 𝐓𝐡𝐞 𝐔𝐧𝐬𝐩𝐨𝐤𝐞𝐧 𝐑𝐮𝐥𝐞𝐬 𝐨𝐟 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, I talk about why promises are so central to execution. The reason is because they’re personal. Promises are personal commitments made by one human being to another. This may sound soft, but without someone’s personal commitment to make something happen, the odds that it will […]

Good ideas and “We really shoulds” won’t get you very far

You’re in your weekly leadership team meeting discussing how to close the yawing gap between your quarterly sales target and current forecasts. The team is engaged, and folks are putting out some solid ideas for closing the gap. Around the room, folks are nodding their heads in support, offering encouraging comments like “Great idea, we […]

In organizations, promises are at the heart of performance.

Regardless of your title, position, or pay grade, you are paid to design, make and manage valuable promises. The way you and your colleagues handle promises determines how well the organization performs and how well it satisfies its customers. The bigger and more valuable the promises we can make (and keep), the more value we […]

Full Contact Performance: The Internal Art of Organizational Collaboration is now available in e-book format

It’s called 𝐅𝐮𝐥𝐥 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, and it’s about my approach to helping leaders transform their organization’s collaborative performance. Dr. Marshall Goldsmith has written the Foreword, and the book has already received some incredible early endorsements. I wrote the book in response to clients’ questions over the years asking me if there was a book about […]

I remember my first time: It was about 30 years ago…

… and I was facilitating a strategic planning process with the leaders of a struggling insurance company. It’s when I explicitly went “meta” in a meeting (long before Facebook went Meta). We were evaluating a potential future scenario for the company when Chuck, the CFO, began blasting the exercise, his colleagues, and of course, the […]

Pablo Casals was considered by many to be the greatest cellist ever

Pablo Casals was considered by many to be the greatest cellist ever. Known to practice many hours a day right up until his death at the age of 96, he was often asked, Why, since he was already such an accomplished master? His response: “Because I think I’m making progress.” In previous posts, we looked […]

Setting Your Intent for Effective Collaboration

If you could go back in time to replay some of your most difficult interactions that didn’t go so well, you might notice that although you may have been behaving skillfully—making good eye contact, active listening, using respectful words, etc., your 𝐢𝐧𝐭𝐞𝐧𝐭𝐢𝐨𝐧 in those interactions may have been unclear or conflicted.   That’s what Gabe, […]

Collaboration is more about you than about the people you’re collaborating with

When I tell new teams that “collaboration is more about you than about the people you’re collaborating with,” I always get questions like: “If collaboration is all about working with other people, shouldn’t we be more focused on them than on ourselves?” Or, “Isn’t it selfish to focus on ourselves when we should really be […]

Harness Your Team’s Connectivity

The next time you’re in a meeting, take a minute and look around you at the other folks—and consider the possibility that you are all intimately connected to one another. Whether you know each other well or not, whether you like each other or not—even whether you want to be connected to these people or […]