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HR Article – 4 signs it’s time to ban your meetings

Ever since Shopify began its ‘meeting ban’ experiment, the corporate world has been abuzz with the question: Should we ban our meetings or transform them? In my latest article with HR.com, I unpack this trending topic, discussing four essential reasons why to hold meetings and when they become futile exercises. Sometimes, the answer isn’t to […]

We collaborate with our bodies

Think about the last time you were having a tough leadership conversation and realized that you were holding your breath. Or clenching your jaw. Or felt your heart pounding in your chest. Maybe you noticed all three of these natural bodily reactions happening at once. That, of course, was your nervous system priming you for […]

Grayson James Consultants is now Full Contact Institute!

I’m excited to announce that we’re changing our business name from Grayson James Consultants, LLC, to 𝐅𝐮𝐥𝐥 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞, 𝐋𝐋𝐂. Our focus on transforming collaborative leadership performance for executives and their teams is stronger than ever, as is our capacity to deliver. We welcome three new team members who bring their world-class leadership development, coaching […]

The Tell-Fest

We’ve all been there. A leadership team meeting, board meeting, project team meeting, it could be any meeting in any organization, almost anywhere on the planet.  Sometimes you know its coming and you just wait it out. Other times it sneaks up on you.  Or perhaps you’re the one who starts the party and you […]

Managers – Is Something Missing From Your Job Description?

There may be something missing, but you may not know it. You probably don’t think about it most of the time, but without it you wouldn’t get anything done. You wouldn’t even have your job. Here are some hints… The answer: You have conversations. You’re attempting to stifle that yawn, but consider: As a manager, […]

The pitfalls of a smart executive team

Having the smartest people in the room sounds like a sure bet. How can you fail with all that intelligence and knowledge on your side? Pretty easily, it turns out. The list of major companies that have been routed or rendered irrelevant by smaller, more agile companies is long and well documented. Almost invariably these […]

Transforming a Customer Care Organization

The Customer Care organization at this global tech company needed an overhaul. Customer issues took too long to resolve, live support was spotty in some regions, and customer satisfaction wasn’t what it should be. Instead of helping sales, the company’s sales reps saw their customer’s support experience as an impediment to sales. Rather than attempt […]